Courses


Graham Hayden, CEO of KBSA (1996-2006) will run this certificated course. The course is approved by the National Training Group (NTG) and CITB Construction Skills

Graham has worked for the KBSA for 10 years and has extensive knowledge of the KBB industry.

He wants to ensure that the professional standards for the industry are upheld in the field of Customer Care, Sales and Marketing and other related areas.

He believes that this bespoke course will help new and existing KBB personnel to utilise these techniques in their current roles alongside their continuous professional development.

"Course well delivered in a friendly, approachable and professional manner"
In Toto delgate


"The interaction of the group was good and we all shared common sales challenges"
Connaught Kitchens delegate

Graham has run successful sales training courses for major international corporations including Whirlpool, Maytag, Merloni and Trust House Forte Hotels.

He promises an interactive day’s training which can lead to increased Customer Satisfaction thereby increasing sales and profitability.

To join a course, you can download a booking form HERE

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next courses


january

sales and customer care level 1 

  watford   On this interactive level 1 course you will learn how the basic sales sequence works and be able to understand the importance of planning, preparation and presentation. We look at buying motives, features and benefits, negotiation and closing techniques and we do all of this in a fun and memorable way

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march

sales and customer care level 2

  watford   this level 2 course will help you understand just how good you and your business are by exploring U.S.P and SWOT analysis.It will give you the knowledge to understand your customer types better and be able to adapt your presentation style to their needs

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whirlpool training course

Happy faces result from Whirlpool's latest training course

Whirlpool put its new training centre in Croydon to good use earlier this month, with the company's Graham Hayden running a one day Sales & Customer Care course. The delegates included representatives from Poggenpohl, Roundhouse Design, The Myers Touch, Cambridge Kitchens, Nicholas Anthony and KCA.

This course, which is approved by the KBB NTG and CITB Construction Skills, has now been experienced by over 820 KBB delegates.

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